Host DrillEdge as a service DrillEdge server hosted by Verdande Technology
Two week training Two weeks on site training by Verdande Technology drilling engineer at start of project
Onoging training Ongoing training as defined in service agreement
Platform upgrades/maintenance/bugfixes Upgrades to new major releases of the DrillEdge platform, maintenance releases, functionality- and analysis modules
New functionality modules Access to new add-on functionality packages as they are developed
New analysis modules Access to new modules for analysis and treatment of new problem areas as they are developed
Set up operations Verdande Technollogy will set up and take down new wells where the DrillEdge service is run
Build cases ongoing Customer identifies potential cases, Verdande Technology then captures and builds these
Operate DrillEdge at customer site On site Verdande Technology drilling engineer operates and provide support and advice based on DrillEdge
Customer support 8/5 Support personnel available to fix technical problems 8 hours a day 5 days a week
Customer support 24/7 Support personnel available to fix technical problems 24 hours a day 7 days a week
DrillEdge operational support 8/5 Verdande Technology drilling engineer on call 8 hrs a day 5 days a week to provide remote support to your operation based on the advices from DrillEdge
DrillEdge operational support 24/7 Verdande Technology drilling engineer on call 24 hrs a day 7 days a week to provide remote support to your operation based on the advices from DrillEdge
Post-drilling case QC Quality assurance of cases captured during drilling operations